Mixed economy company, one of the leading companies in its segment in the country, faced significant challenges in managing its projects spread across more than 5000 service points.

With the implementation of Construct IN through a customized adoption plan, it was able to increase operational efficiency by 76% in strategic projects and save around 8000 hours of work per quarter.

About the Client

Mixed economy society with over a century of history. It has a broad network with over 5,000 buildings throughout the national territory, including retail and special service points, as well as corporate offices. 

Challenges before Construct IN

 Conducts around 900 projects annually involving everything from ground-up constructions, retrofits, small and large renovations, maintenance, changes of service points, etc. 

Its engineering and projects sector has about 450 professionals, with 200 of them directly responsible for monitoring the projects.

Given the volume and distance between the projects, the team could not keep up with all the projects in person, resulting in limited control over the quality and progress of the interventions.

In this sense, the monitoring was done through WhatsApp groups, daily work reports, and photos. However, the efficiency of this type of monitoring was low, as the information provided was not always reliable and did not represent the actual stage of the project.

This resulted in delays and increased operational costs due to the time spent traveling; the company estimates that on average, a manager took about 8 hours to make a visit - considering projects outside major urban centers. 

Furthermore, information about the project ended up being centered on the project manager, and when management and directors wanted access to information, they had to rely on this professional's support.

1. The Solution

Construct IN is used in the company to optimize the monitoring of projects and engineering initiatives, primarily focusing on the approximately 300 strategic projects they carry out each year. The tool allows the bank's engineering team to remotely monitor the progress of projects, reducing the need for physical travel, thus saving time and resources. 

With Construct IN, engineers can view images and records of the projects, facilitating the oversight of services provided by vendors for payment measurement validation. The solution contributes to reducing hours of work required for travel and in-person visits, generating significant time savings for the team.

The in-person visits also became more efficient, as they are conducted only during critical moments  of the project. The workflow was another area that improved, as the management and directing teams of the bank  can access strategic projects at any time and have a real understanding of the project's stage.

The Construct IN was integrated into the company's operations, enabling remote monitoring of the projects. The solution facilitated communication between engineers and vendors, as well as providing visual records and detailed reports of the interventions. The implementation was supported by training and technical assistance, ensuring a smooth and safe adaptation to the new system.

Customized Implementation

A key success factor for the results achieved with Construct IN software was the customized implementation carried out with the Construct IN Client Success team. A year after hiring the software, only 80 of the 300 strategic projects were using the system. To turn the situation around, an action plan was defined with the company's management to increase software usage. Among the initiatives carried out are: 

• Development of a Success Plan between Construct IN and the contracting company 

• Engagement of the company's management layer to align on the importance of using the software

• Online and in-person workshops with the company team for better utilization of the software with the Construct IN Client Success team

• Development of a customized dashboard for monitoring software usage by project and employee

• Inclusion of Performance Indicators of the software in the individual and team evaluations of the company with a bonus system to encourage the use of the solution

After developing the action plan, 100% of the strategic projects use Construct IN, with 3 to 4 remote visits per quarter. 

2. Results Achieved

• 1400 projects

• 450 thousand images

• 120 thousand accesses from internal team and vendors

• 27 thousand notes

• Remote monitoring of more than 300 strategic projects per year 

• Savings of approximately 8000 hours of work per quarter

• Significant reduction in travel for engineers, optimizing the use of time and resources.

• Improvement in the quality of project monitoring, allowing for quicker and more assertive decisions.

Want to learn more about how Construct IN can help your company increase operational efficiency through reality capture?

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